Rasindu Nimsara
IT Executive & Support Specialist
Dedicated and proactive IT Professional specialized in managed services, systems administration, and automated solutions. Transforming technical complexity into seamless operational efficiency.
Professional Profile
"Hardworking and enthusiastic IT Support Specialist with experience in customer service and technical support."
Currently studying Business Technology at the University of Kelaniya, I bridge the gap between technical operations and strategic business objectives. My background combines deep system administration skills with active client engagement in high-stakes environments.
I specialize in diagnosing complex infrastructure issues, implementing network protocols, automating system scripts in Python, and configuring Linux and SQL-based databases. I possess a strong talent for proactive troubleshooting and designing automated workflows that optimize organizational productivity.
Work Experience
Junior IT Executive → Intern
GENNEXT PVT LTD Managed Service Provider
Promoted from Intern to Junior IT Executive in recognition of exceptional technical proficiency and dedicated service. Managed day-to-day IT support, infrastructure configuration, and network administration for premier enterprise clients.
Project: Resplendent Ceylon
Strategic IT Management for Sri Lanka's Ultra-Luxury Resorts
Allocated to manage and support complex enterprise networks, localized server architectures, and guest service systems for premier boutique hotels. Successfully resolved critical connectivity, property management systems (PMS), and hardware challenges across three flagship locations:
- Configured and troubleshot end-user systems, localized domain controllers, and routing protocols.
- Maintained high availability for reservation, billing, and hospitality operating software platforms.
- Automated recurring server maintenance tasks using basic scripting, boosting efficiency by 20%.
School Leaver Trainee
PEOPLE'S BANK
Acquired foundational experience in customer relations, banking hardware terminals, digital transaction support, and essential office systems.
- Assisted clients in adopting mobile banking applications, driving system conversion rates at the branch level.
- Collaborated on daily bank operations, system reconciliations, and reporting under strict SLA rules.
- Maintained branch printer setups, workstation terminals, and local network diagnostics.
Technical Skills
Systems & Networking
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Linux System Management 85%
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Networking & Routing 80%
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Advanced Computer Skills 90%
Development & Data
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Python Scripting 75%
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SQL Database Queries 70%
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Computer Automation 80%
Core Competencies
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Customer Service Skills 95%
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Problem Solving & Logic 90%
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Computational Thinking 85%
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AI Literacy & Prompting 80%
Education
B.Com Honours in Business Technology
University of Kelaniya
Currently reading for a honors degree combining commerce theories, enterprise resource planning, analytics, and business technology strategies.
English Diploma
Sabaragamuwa University of Sri Lanka
Completed comprehensive academic and professional English curriculum to enhance international business communication and analytical writing.
GCE Advanced Level
Commerce Stream
Successfully completed secondary education with emphasis on Accounting, Business Studies, and Economics.
GCE Ordinary Level
Secondary Education
Completed basic school education with high performance standard.
Referees
Udara Abhishek
Senior IT Executive Gennext Pvt LtdChintha Wijerathna
Staff Assistant II Peoples Bank - GodakawelaLanguages
Looking for a Dedicated IT Professional?
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